Emergency Department Access Specialist

Cape Fear Valley Health System; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC is seeking an ED Registration Clerk to register patients in a fast-paced environment and manage patient accounts quickly.

The role emphasizes accurate data entry, insurance verification, collecting co-pays and deposits at discharge, and seamless coordination with clinical partners to support timely patient care. Strong communication and multitasking are essential.

Qualifications

• High school diploma or equivalent required.
• College courses in Business, Medical Office Administration, Health Care Administration, and/or Computer Technology preferred.
• 2 years insurance/clerical experience within a hospital or medical office setting preferred.
• Proficiency in reading, writing, and speaking the English language.
• Excellent verbal and written communication skills.
• Knowledge of insurance and collection of payments preferred.
• Knowledge of Microsoft Windows and basic functionality of personal computer.
• Ability to type and perform data entry functions.
• Customer service skills to a variety of customers from different backgrounds.

Responsibilities

• Registers emergency service patients in a fast-paced environment, creating patient accounts within 90 seconds of arrival.
• Queries EAD and enters accurate patient demographics to obtain MRN and account number.
• Places patient identification armbands after accounts are created for patient safety.
• Obtains demographic, guarantor, and insurance information and documents in the registration system.
• Obtains physician orders for observation or admission status as needed.
• Performs insurance eligibility/benefit verification and documents in the system.
• Informs patient/guarantor of liabilities and collects co-pays, co-insurances, deductibles, and deposits at discharge.
• Provides coverage of the assigned work area to ensure prompt patient service.
• Other duties as assigned.

Skills

English language

Customer service

Communication skills

Critical thinking

Data entry

Insurance knowledge

Windows proficiency

Multitasking

Stress management

Education

High school diploma or equivalent

College courses in Business, Medical Office Administration, Health Care Administration, or Computer Technology

Tools

Microsoft Windows

Personal computer basics

Job description

Cape Fear Valley Medical Center in Fayetteville, NC is seeking an ED Registration Clerk to register patients in a fast-paced environment and manage patient accounts quickly.

The role emphasizes accurate data entry, insurance verification, collecting co-pays and deposits at discharge, and seamless coordination with clinical partners to support timely patient care. Strong communication and multitasking are essential.