Emergency Dept Access Navigator – Fast-Paced Registration

Cape Fear Valley Health System; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC seeks an ED Access Representative to register emergency department patients and collect liabilities at discharge. You will obtain demographic and insurance information, verify coverage, and document accurately in the registration system.

The role requires strong communication and data-entry skills in a fast-paced hospital setting. The position supports observation and direct admits, handling patient accounts promptly while maintaining excellent

Qualifications

• High school diploma or equivalent required.
• Office/clerical experience in a hospital setting preferred.
• Strong English reading, writing and verbal communication skills.
• Ability to type and perform data entry functions.
• Knowledge of insurance and payments collection preferred.
• Knowledge of Microsoft Windows and basic PC functionality.
• Ability to work in a fast-paced environment.

Responsibilities

• Register emergency department patients quickly and create accounts within 90 seconds of arrival.
• Query EAD and enter accurate patient demographics to obtain MRN and account number.
• Place patient identification armbands after accounts are created to ensure safety.
• Collect demographic, guarantor, and insurance information and document it in the system.
• For observation/admission status, obtain physician orders to support services rendered.
• Perform insurance eligibility/benefit verification and document in the Registration system.
• Inform patient/guarantor of liabilities and collect co-pays, co-insurances, deductibles at discharge.
• Provide timely coverage of the assigned work area to ensure prompt patient service.

Skills

Customer service

Data entry

Multitasking

Verbal communication

Microsoft Windows

Education

High school diploma or equivalent

College courses in Business/Health care admin (preferred)

Tools

Registration software

Job description

Cape Fear Valley Medical Center in Fayetteville, NC seeks an ED Access Representative to register emergency department patients and collect liabilities at discharge. You will obtain demographic and insurance information, verify coverage, and document accurately in the registration system.

The role requires strong communication and data-entry skills in a fast-paced hospital setting. The position supports observation and direct admits, handling patient accounts promptly while maintaining excellent