Emergency Department Access Clerk – Fast-Paced Registration

Cape Fear Valley Health; Fayetteville (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Cape Fear Valley Health in Fayetteville, NC, is seeking an Emergency Department Access Representative to register patients in the adult and pediatric ED, ensuring accurate demographics and insurance information at discharge.

This fast-paced clerical role requires strong English communication, data entry accuracy, and experience with registration systems and insurance verification in a hospital setting.

Qualifications

• High school diploma or equivalent required.
• 2 years insurance/clerical experience within a hospital or medical setting preferred.
• Excellent verbal and written communication skills; customer service oriented.

Responsibilities

• Registers ED patients quickly, creating accounts within about 90 seconds of arrival.
• Queries EAD and enters accurate demographics to obtain correct medical record and account numbers.
• Obtains demographic, guarantor, and insurance information and documents in the registration system.
• Collects patient liabilities and collects co-pays/deductibles at discharge; supports patient safety with proper armbands.

Skills

Customer service

Data entry

Communication skills

English proficiency

Typing speed

Education

High school diploma

Business/Medical Office training

Tools

ED registration software

EDI transactions

Insurance verification systems

Job description

Cape Fear Valley Health in Fayetteville, NC, is seeking an Emergency Department Access Representative to register patients in the adult and pediatric ED, ensuring accurate demographics and insurance information at discharge.

This fast-paced clerical role requires strong English communication, data entry accuracy, and experience with registration systems and insurance verification in a hospital setting.