Emergency Communications Trainee – Dispatch Career Training

911 Emergency Communications; Lionville (PA); Sur place; USD 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Résumé du poste

911 Emergency Communications offers Dispatcher Trainee and Telecommunicator Trainee opportunities in Uwchland, PA. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response operations.

Training combines classroom instruction, simulations, and supervised console assignments, with shifts that may include nights, weekends, holidays, and overtime. Progression depends on demonstrated skills and certifications.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback.

Responsabilités

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Connaissances

Basic computer skills

Clear communication

Accurate typing

Willingness to receive feedback

Customer service experience (useful)

Formation

High school diploma or equivalent

Description du poste

911 Emergency Communications offers Dispatcher Trainee and Telecommunicator Trainee opportunities in Uwchland, PA. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response operations.

Training combines classroom instruction, simulations, and supervised console assignments, with shifts that may include nights, weekends, holidays, and overtime. Progression depends on demonstrated skills and certifications.