Emergency Communications Trainee - Dispatch Career Start

911 Emergency Communications; Danville (PA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer‑provided training

Job summary

911 Emergency Communications in Montour, PA is seeking Dispatcher Trainee and Telecommunicator Trainee positions. Trainees receive a structured introduction to emergency communications, learning how to receive calls, document incidents, operate dispatch systems, and support response operations.

Under instruction, you will progress as skills are demonstrated, with classroom instruction, simulations, and supervised assignments. Training may include nights, weekends, holidays, and overtime.

Qualifications

• High school diploma or equivalent is required; trainees may have no prior dispatch experience.
• Basic computer skills and clear communication are essential.
• Willingness to receive feedback and learn new procedures.
• Customer service or telephone-based experience is helpful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Gather incident details and confirm locations.
• Develop typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Clear communication

Typing speed

Customer service

Computer skills

Education

High school diploma

Job description

911 Emergency Communications in Montour, PA is seeking Dispatcher Trainee and Telecommunicator Trainee positions. Trainees receive a structured introduction to emergency communications, learning how to receive calls, document incidents, operate dispatch systems, and support response operations.

Under instruction, you will progress as skills are demonstrated, with classroom instruction, simulations, and supervised assignments. Training may include nights, weekends, holidays, and overtime.