Emergency Dispatcher Trainee: Start Your 911 Career

911 Emergency Communications; Home (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Training

Job summary

911 Emergency Communications is offering Dispatcher Trainee and Telecommunicator Trainee opportunities in Home, PA. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response under supervision.

Training progresses with demonstrated skills; positions expect completion of training, certifications, and employer standards. You may work nights, weekends, holidays, and overtime during later shifts.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience, although individual employers may establish additional prerequisites.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback.
• Customer service or telephone-based experience may be useful.
• Check the vacancy for required assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing

Computer skills

Clear communication

Customer service

Willingness to receive feedback

Education

High school diploma or equivalent

Job description

911 Emergency Communications is offering Dispatcher Trainee and Telecommunicator Trainee opportunities in Home, PA. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response under supervision.

Training progresses with demonstrated skills; positions expect completion of training, certifications, and employer standards. You may work nights, weekends, holidays, and overtime during later shifts.