Emergency Dispatcher/Telecommunicator Trainee

911 Emergency Communications; Webster (PA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Pennsylvania is seeking Dispatcher Trainee and Telecommunicator Trainee candidates to begin a structured career in emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response operations under skilled supervision.

Training includes classroom instruction, simulations, and supervised console work, with shifts that may include nights, weekends, holidays, and overtime as competencies are earned.

Qualifications

• High school diploma or GED required.
• Trainee roles are often for applicants without previous dispatch experience.
• Basic computer skills, clear communication, accurate typing, and willingness to receive feedback.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Clear communication

Typing

Computer skills

Education

High school diploma or GED

Tools

Office software

Job description

911 Emergency Communications in Pennsylvania is seeking Dispatcher Trainee and Telecommunicator Trainee candidates to begin a structured career in emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response operations under skilled supervision.

Training includes classroom instruction, simulations, and supervised console work, with shifts that may include nights, weekends, holidays, and overtime as competencies are earned.