Emergency Communications Trainee – Start Your 911 Career

911 Emergency Communications; Charleston (WV); On-site; USD 20,000 - 32,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Dispatcher Trainee and Telecommunicator Trainee positions offer a structured introduction to emergency communications work. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations under qualified instructors.

Training combines classroom instruction, simulations, and supervised console assignments. Schedules may include nights, weekends, holidays, and overtime as you progress through assessments and milestones.

Qualifications

• High school diploma or equivalent
• No dispatch experience required (training track)
• Basic computer skills, clear communication, accurate typing
• Willingness to receive feedback

Responsibilities

• Learn emergency call-taking procedures and terminology
• Confirm locations and gather essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing

Clear communication

Computer skills

Attention to detail

Education

High school diploma

Tools

Computer-aided dispatch (CAD)

Job description

Dispatcher Trainee and Telecommunicator Trainee positions offer a structured introduction to emergency communications work. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations under qualified instructors.

Training combines classroom instruction, simulations, and supervised console assignments. Schedules may include nights, weekends, holidays, and overtime as you progress through assessments and milestones.