Emergency Communications Specialist (911 Intake)

Regional 911 Intake Solutions; Dwight (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance

Ongoing training

Job summary

Regional 911 Intake Solutions in Dwight, IL seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document calls accurately. You will follow structured questioning to assess urgency and relay details to dispatch teams, while maintaining caller privacy and accuracy in records.

The role requires a high school diploma or equivalent, with emphasis on listening, typing, and clear verbal communication.

Qualifications

• Strong listening comprehension.
• Accurate typing.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Dwight, IL seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document calls accurately. You will follow structured questioning to assess urgency and relay details to dispatch teams, while maintaining caller privacy and accuracy in records.

The role requires a high school diploma or equivalent, with emphasis on listening, typing, and clear verbal communication.