911 Call Taker — Critical Communications Specialist

Regional 911 Intake Solutions; Hines (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated call taker to answer emergency and nonemergency lines from our facility in Illinois. You will confirm locations, capture callback details, and use approved questions to assess urgency.

Training will cover data entry into dispatch software and prompt forwarding of information to the dispatcher team. Candidates should have strong listening skills, precise typing, and clear spoken communication.

Qualifications

• Strong listening and comprehension skills.
• Accurate and fast typing.
• Clear verbal communication with callers.
• Ability to follow structured procedures and apply training.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions seeks a dedicated call taker to answer emergency and nonemergency lines from our facility in Illinois. You will confirm locations, capture callback details, and use approved questions to assess urgency.

Training will cover data entry into dispatch software and prompt forwarding of information to the dispatcher team. Candidates should have strong listening skills, precise typing, and clear spoken communication.