Emergency Communications Specialist (911 Call Taker)

Regional 911 Intake Solutions; Effingham (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Effingham, IL seeks a dedicated 911 Call Taker to answer emergency and nonemergency lines, verify locations, and document details for dispatch. You will use call-processing software, follow structured procedures, and coordinate with responders while maintaining caller privacy.

Training leading to required certifications is provided. The role involves working in a fast-paced environment, with potential rotating shifts and mandatory background checks.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call-center experience is helpful but not required for all vacancies.
• Ability to follow structured procedures and maintain calm under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information; document details accurately.
• Enter information into call-processing or dispatch software and forward to dispatch.
• Maintain caller privacy and follow training guidelines for pre-arrival instructions.

Skills

Listening comprehension

Verbal communication

Accurate typing

Customer service

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Effingham, IL seeks a dedicated 911 Call Taker to answer emergency and nonemergency lines, verify locations, and document details for dispatch. You will use call-processing software, follow structured procedures, and coordinate with responders while maintaining caller privacy.

Training leading to required certifications is provided. The role involves working in a fast-paced environment, with potential rotating shifts and mandatory background checks.