Emergency Communications Specialist (911 Dispatcher)

Regional 911 Intake Solutions; Lake George (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a qualified 911 Call Taker to handle incoming emergency and nonemergency calls. You will verify locations, collect caller data, and determine urgency using approved questions and dispatch software.

Strong listening, typing, and verbal communication are required, with the ability to follow structured procedures and assessments. Background checks and training are part of the process.

Qualifications

• Applicants may have dispatch experience, but vacancies may accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication skills are required for effective information gathering.
• Ability to follow structured procedures and assessments as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a qualified 911 Call Taker to handle incoming emergency and nonemergency calls. You will verify locations, collect caller data, and determine urgency using approved questions and dispatch software.

Strong listening, typing, and verbal communication are required, with the ability to follow structured procedures and assessments. Background checks and training are part of the process.