Emergency Communications Dispatcher (911 Call Taker)

Regional 911 Intake Solutions; Durand Township (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Durand, IL seeks 911 Call Takers to respond to emergency and nonemergency lines, verify locations, and document details for responders. The role may include rotating shifts, nights, weekends, holidays, and overtime.

Applicants typically need a high school diploma or equivalent, with strong listening, typing, and verbal communication skills, plus the ability to follow structured procedures. Assessments and background checks are part of the process.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Durand, IL seeks 911 Call Takers to respond to emergency and nonemergency lines, verify locations, and document details for responders. The role may include rotating shifts, nights, weekends, holidays, and overtime.

Applicants typically need a high school diploma or equivalent, with strong listening, typing, and verbal communication skills, plus the ability to follow structured procedures. Assessments and background checks are part of the process.