Emergency Communications Specialist (911 Call Taker)

Regional 911 Intake Solutions; Bradley Junction (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions seeks a dedicated call-taker to handle emergency and nonemergency lines. You will confirm locations, collect caller details, and use approved questions to assess urgency. You will enter data into dispatch systems and relay information to responders.

The role requires listening skills, accurate typing, and clear communication, with adherence to structured procedures and certifications. Training supports pre-arrival instructions and privacy protection.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent; prior dispatch experience may be preferred but not required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures; assessments and minimum scores are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks a dedicated call-taker to handle emergency and nonemergency lines. You will confirm locations, collect caller details, and use approved questions to assess urgency. You will enter data into dispatch systems and relay information to responders.

The role requires listening skills, accurate typing, and clear communication, with adherence to structured procedures and certifications. Training supports pre-arrival instructions and privacy protection.