Emergency Communications Specialist (911) - 24/7 Ops

Regional 911 Intake Solutions; Addison (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Addison, IL is seeking dedicated 911 Call Takers. This role involves taking emergency and nonemergency calls, validating locations and contact data, and documenting information for dispatch teams.

Training prepares you for accurate data entry and timely incident forwarding to responders. Applicants should have a high school diploma or GED, strong listening skills, precise typing, and the ability to follow structured procedures.

Qualifications

• High school diploma or GED required.
• Strong listening and accurate typing skills.
• Ability to follow structured procedures.

Responsibilities

• Answer inbound emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Identify urgency using approved questions.
• Enter incident details into call-processing software.
• Forward information to dispatch promptly.
• Provide pre-arrival instructions within training scope.

Education

High School Diploma or GED

Job description

Regional 911 Intake Solutions in Addison, IL is seeking dedicated 911 Call Takers. This role involves taking emergency and nonemergency calls, validating locations and contact data, and documenting information for dispatch teams.

Training prepares you for accurate data entry and timely incident forwarding to responders. Applicants should have a high school diploma or GED, strong listening skills, precise typing, and the ability to follow structured procedures.