Emergency Communications Specialist — 911 Call Taker

Regional 911 Intake Solutions; Philadelphia (Philadelphia County); Presencial; USD 36 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Continuing training

Resumo da oferta

Regional 911 Intake Solutions in the United States seeks dedicated 911 Call Takers. This role involves answering emergency lines, confirming locations, and entering precise data into dispatch software to coordinate responses effectively.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills, plus the ability to follow structured procedures and complete required assessments.

Qualificações

• High school diploma or equivalent required or recognized.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions only within training.

Conhecimentos

Active listening

Typing

Verbal communication

Following procedures

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Regional 911 Intake Solutions in the United States seeks dedicated 911 Call Takers. This role involves answering emergency lines, confirming locations, and entering precise data into dispatch software to coordinate responses effectively.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills, plus the ability to follow structured procedures and complete required assessments.