Emergency Communications Specialist: 911 Call Taker

Regional 911 Intake Solutions; Simpson (IL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Simpson, IL seeks 911 Call Takers to quickly assess emergencies, collect accurate data, and coordinate responses with dispatch teams. Candidates should have strong listening, typing, and communication skills, plus the ability to follow established procedures under pressure.

Roles may require shift work and close attention to privacy and data accuracy. Training and certifications are provided as part of the onboarding process.

Qualifications

• Requires a high school diploma or equivalent.
• Previous customer service or public safety experience can help.
• Must be able to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller details.
• Use approved questions to determine urgency and nature of the incident.

Skills

Listening comprehension

Accurate typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Simpson, IL seeks 911 Call Takers to quickly assess emergencies, collect accurate data, and coordinate responses with dispatch teams. Candidates should have strong listening, typing, and communication skills, plus the ability to follow established procedures under pressure.

Roles may require shift work and close attention to privacy and data accuracy. Training and certifications are provided as part of the onboarding process.