Emergency Communications Specialist — 911 Call Taker

Regional 911 Intake Solutions; Patterson (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training programs

Job summary

Regional 911 Intake Solutions in Patterson, IL seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You will obtain essential details, confirm locations, and document information for rapid response coordination.

Applicants typically hold a high school diploma and demonstrate strong listening, typing, and communication skills. Training and certifications are provided, with rotating schedules including nights and weekends.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Skills

Active listening

Typing speed

Verbal communication

Attention to detail

Education

High School Diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Patterson, IL seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You will obtain essential details, confirm locations, and document information for rapid response coordination.

Applicants typically hold a high school diploma and demonstrate strong listening, typing, and communication skills. Training and certifications are provided, with rotating schedules including nights and weekends.