Emergency Communications Specialist (911 Caller Support)

National Public Safety Careers; Dexter (ME); In loco; USD 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

National Public Safety Careers is seeking 911 Call Takers for positions in Dexter, ME. Responsibilities include handling emergency and nonemergency calls, confirming incident details, and entering information into dispatch systems.

You will follow scripted questions to assess urgency and protect caller safety. The role requires a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.

Competenze

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conoscenze

Active listening

Typing proficiency

Clear verbal communication

Follow procedures

Customer service experience

Formazione

High School Diploma or GED

Descrizione del lavoro

National Public Safety Careers is seeking 911 Call Takers for positions in Dexter, ME. Responsibilities include handling emergency and nonemergency calls, confirming incident details, and entering information into dispatch systems.

You will follow scripted questions to assess urgency and protect caller safety. The role requires a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.