Emergency 911 Call Taker – Round-the-Clock Support

National Public Safety Careers; Machias (ME); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers in Machias, ME is seeking 911 Call Takers to initiate emergency communications. You will answer incoming calls, verify locations, and collect essential details to aid dispatch teams, while following structured protocols and using approved software.

The role requires strong listening, typing, and verbal communication skills, with attention to procedures and certifications. Training will prepare you for rotating shifts and potential overtime in a 24/7 environment.

Qualifications

• High school diploma or equivalent; some vacancies may require dispatch-related certifications.
• Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing accuracy

Verbal communication

Procedure adherence

Education

High school diploma

Job description

National Public Safety Careers in Machias, ME is seeking 911 Call Takers to initiate emergency communications. You will answer incoming calls, verify locations, and collect essential details to aid dispatch teams, while following structured protocols and using approved software.

The role requires strong listening, typing, and verbal communication skills, with attention to procedures and certifications. Training will prepare you for rotating shifts and potential overtime in a 24/7 environment.