Emergency Communications Specialist (911 Call Taker)

National Public Safety Careers; Friendship (ME); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Resumo da oferta

National Public Safety Careers is seeking 911 Call Takers for opportunities in Friendship, Maine. The role involves handling incoming emergency calls, verifying locations, and documenting details to support dispatch teams.

Successful candidates typically have a high school diploma, customer service experience, and the ability to follow structured procedures. Training and certifications are required, with rotating shifts as needed.

Qualificações

• High school diploma or recognized equivalent.
• Customer service or call-center experience helpful.
• Ability to follow structured procedures and maintain composure.
• Assessments and minimum scores determined by the agency.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Descrição da oferta de emprego

National Public Safety Careers is seeking 911 Call Takers for opportunities in Friendship, Maine. The role involves handling incoming emergency calls, verifying locations, and documenting details to support dispatch teams.

Successful candidates typically have a high school diploma, customer service experience, and the ability to follow structured procedures. Training and certifications are required, with rotating shifts as needed.