911 Call Taker — Emergency Communications (ME)

National Public Safety Careers; Dover-Foxcroft (ME); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Dover Foxcroft, ME. The role involves handling emergency and nonemergency calls, verifying locations and contact details, and documenting information for dispatch. Training and certifications are required to perform duties effectively.

Prior customer service experience is helpful, and staff may work rotating shifts as needed to ensure coverage. The position emphasizes accuracy, composure, and clear communication in high-stress

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience may be helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or GED

Job description

National Public Safety Careers is seeking 911 Call Takers for Dover Foxcroft, ME. The role involves handling emergency and nonemergency calls, verifying locations and contact details, and documenting information for dispatch. Training and certifications are required to perform duties effectively.

Prior customer service experience is helpful, and staff may work rotating shifts as needed to ensure coverage. The position emphasizes accuracy, composure, and clear communication in high-stress