Emergency Communications Operator — 911 Call Taker

National Public Safety Careers; Otis (ME); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Salsbury Cove, ME. Duties include handling emergency and nonemergency lines, confirming locations, and documenting data for dispatch coordination.

Applicants typically need a high school diploma or equivalent, with strong listening and typing skills. Training and certification are required for pre-arrival instructions and call-taking performance evaluations.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing skills are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Salsbury Cove, ME. Duties include handling emergency and nonemergency lines, confirming locations, and documenting data for dispatch coordination.

Applicants typically need a high school diploma or equivalent, with strong listening and typing skills. Training and certification are required for pre-arrival instructions and call-taking performance evaluations.