Emergency Communications Specialist: 911 Call Taker

Public Safety Dispatch Network; Vassalboro (ME); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers for North Vassalboro, ME. Respond to emergency calls, verify locations, collect caller information, and document details in dispatch software to coordinate rapid response.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be provided, with benefits including health insurance and paid leave.

Qualifications

• Strong listening skills and accurate typing.
• Clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency lines and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Skills

Listening

Typing

Verbal communication

Follow procedures

Education

High school diploma

Job description

Public Safety Dispatch Network seeks 911 Call Takers for North Vassalboro, ME. Respond to emergency calls, verify locations, collect caller information, and document details in dispatch software to coordinate rapid response.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be provided, with benefits including health insurance and paid leave.