Emergency Call Taker - 24/7 Dispatch Support

Regional 911 Intake Solutions; East Dixfield (ME); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in East Dixfield, ME seeks 911 Call Takers to answer emergency lines, verify locations, and document information for dispatch teams. The role may involve rotating shifts, nights, weekends, holidays, and overtime.

Candidates should have a high school diploma or equivalent; previous customer service or public safety experience helps, but not required. Strong listening, accurate typing, and clear communication are essential.

Qualifications

• Employers require a high school diploma or equivalent.
• Customer service or public safety experience helps; some vacancies accept no dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Phone support

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in East Dixfield, ME seeks 911 Call Takers to answer emergency lines, verify locations, and document information for dispatch teams. The role may involve rotating shifts, nights, weekends, holidays, and overtime.

Candidates should have a high school diploma or equivalent; previous customer service or public safety experience helps, but not required. Strong listening, accurate typing, and clear communication are essential.