Emergency 911 Call Taker - Life-Saving Dispatch Pro

National Public Safety Careers; Vassalboro (ME); On-site; USD 40,000 - 55,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers in Maine. You will answer emergency and nonemergency lines, confirm incident locations, and relay information to dispatchers after following standardized questions.

The role may involve rotating shifts, nights, weekends, holidays, and overtime. Applicants should have a high school diploma; prior customer service or public safety experience is helpful but not required. Training and certifications will be provided.

Qualifications

• High school diploma or equivalent.
• Customer service or call-center experience is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active Listening

Typing

Verbal Communication

Structured Procedures

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers in Maine. You will answer emergency and nonemergency lines, confirm incident locations, and relay information to dispatchers after following standardized questions.

The role may involve rotating shifts, nights, weekends, holidays, and overtime. Applicants should have a high school diploma; prior customer service or public safety experience is helpful but not required. Training and certifications will be provided.