Emergency Communications Specialist (911 Caller)

Regional 911 Intake Solutions; Concho (AZ); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Concho, AZ seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document incidents. You will use scripted questions to determine urgency and enter details into dispatch software, ensuring prompt information flow to responders and pre-arrival guidance within training.

Applicants typically have a high school diploma or equivalent; strong listening, accurate typing, and clear communication are required.

Qualifications

• Requires strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures are essential.
• Assessments and minimum scores are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Concho, AZ seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document incidents. You will use scripted questions to determine urgency and enter details into dispatch software, ensuring prompt information flow to responders and pre-arrival guidance within training.

Applicants typically have a high school diploma or equivalent; strong listening, accurate typing, and clear communication are required.