911 Call Taker — Emergency Communications Specialist

Regional 911 Intake Solutions; Lukachukai (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker in Lukachukai, AZ to handle emergency and non-emergency lines with precision. You will verify locations, collect caller data, and document incident details in dispatch software, ensuring rapid escalation to the appropriate teams.

The role requires strong listening, typing, and verbal communication abilities, plus the capacity to follow structured procedures and participate in ongoing training and certification.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience helpful; some vacancies may accept applicants without dispatch experience.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker in Lukachukai, AZ to handle emergency and non-emergency lines with precision. You will verify locations, collect caller data, and document incident details in dispatch software, ensuring rapid escalation to the appropriate teams.

The role requires strong listening, typing, and verbal communication abilities, plus the capacity to follow structured procedures and participate in ongoing training and certification.