Emergency Communications Dispatcher

Regional 911 Intake Solutions; Yellow Spring (WV); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated call taker to handle emergency and nonemergency lines. You will verify caller information, determine urgency, and document details in dispatch software while maintaining calm, professional communication under pressure.

Responsibilities include following scripted questions, assisting callers with instructions, and ensuring data accuracy for rapid dispatch. Training and certifications govern pre-arrival guidance and routine updates.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Following structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks a dedicated call taker to handle emergency and nonemergency lines. You will verify caller information, determine urgency, and document details in dispatch software while maintaining calm, professional communication under pressure.

Responsibilities include following scripted questions, assisting callers with instructions, and ensuring data accuracy for rapid dispatch. Training and certifications govern pre-arrival guidance and routine updates.