Emergency Communications Call Taker (24/7)

Regional 911 Intake Solutions; Sioux Falls (SD); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers to handle incoming emergency calls, verify locations, and document critical information for dispatch teams. The role emphasizes clear communication, precise data entry, and adherence to approved protocols.

Applicants should possess a high school diploma or equivalent and display strong listening abilities, accurate typing, and the capacity to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening and comprehension skills demonstrated during assessments.

Responsibilities

• Answer incoming emergency and non-emergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software accurately.
• Forward information promptly to the dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Customer service

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers to handle incoming emergency calls, verify locations, and document critical information for dispatch teams. The role emphasizes clear communication, precise data entry, and adherence to approved protocols.

Applicants should possess a high school diploma or equivalent and display strong listening abilities, accurate typing, and the capacity to follow structured procedures.