Emergency Communications Dispatcher (24/7)

Regional 911 Intake Solutions; Oklahoma; On-site; USD 35,000 - 50,000; Full time

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers to handle emergency and nonemergency lines. You will verify incident locations, collect caller data, and input information into dispatch software while following established procedures.

Work may include rotating shifts, nights, weekends, and overtime as needed. The role requires a high school diploma or equivalent, with strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent is commonly required.
• Previous customer service, telephone support or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers to handle emergency and nonemergency lines. You will verify incident locations, collect caller data, and input information into dispatch software while following established procedures.

Work may include rotating shifts, nights, weekends, and overtime as needed. The role requires a high school diploma or equivalent, with strong listening skills, accurate typing, and clear verbal communication.