Emergency Communications Specialist

Regional 911 Intake Solutions; Arizona; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions in Arizona seeks a Public Safety Dispatcher/Telecommunicator to handle call taking, dispatch, and EMS coordination. The role requires multitasking, precise information gathering, and adherence to agency procedures in a fast-paced center.

Typically a high school diploma is required with training and jurisdiction-specific certifications. Strong typing, active listening, and clear communication are essential, with potential night or weekend shifts and overtime based on

Qualifications

• High school diploma or equivalent is commonly required.
• Accurate typing, active listening, clear communication expected.
• Ability to switch between tasks and follow procedures. Certifications depend on jurisdiction.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Decision making

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Arizona seeks a Public Safety Dispatcher/Telecommunicator to handle call taking, dispatch, and EMS coordination. The role requires multitasking, precise information gathering, and adherence to agency procedures in a fast-paced center.

Typically a high school diploma is required with training and jurisdiction-specific certifications. Strong typing, active listening, and clear communication are essential, with potential night or weekend shifts and overtime based on