Emergency Communications Specialist: 911 Call Taker

Regional 911 Intake Solutions; Grace City (ND); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee-assistance programs

Job summary

Regional 911 Intake Solutions seeks dedicated 911 Call Takers to gather information from callers, confirm locations, and document details for responders. This role may involve rotating shifts, including nights and weekends, and requires strong listening, accurate typing, and clear communication. Training and certifications may be required.

Applicants should be prepared for background checks and eligibility requirements. Benefits may include health insurance and retirement contributions.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or dispatch may be helpful, but not required.
• Strong listening and typing abilities and clear communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller details.
• Use approved questions to identify urgency and nature of the situation.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks dedicated 911 Call Takers to gather information from callers, confirm locations, and document details for responders. This role may involve rotating shifts, including nights and weekends, and requires strong listening, accurate typing, and clear communication. Training and certifications may be required.

Applicants should be prepared for background checks and eligibility requirements. Benefits may include health insurance and retirement contributions.