Emergency Call Taker - 24/7 Public Safety Communicator

Regional 911 Intake Solutions; Yuma (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Regional 911 Intake Solutions in Yuma, AZ seeks a dedicated 911 Call Taker to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, document details, and route information to the appropriate dispatch function.

The role may involve rotating shifts due to 24-hour operation. Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service or call-center experience is a plus.
• Ability to follow structured procedures and handle stressful situations.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s contact information
• Use approved questions to identify urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Assist distressed callers with essential questions and instructions
• Follow training when providing pre-arrival instructions

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Yuma, AZ seeks a dedicated 911 Call Taker to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, document details, and route information to the appropriate dispatch function.

The role may involve rotating shifts due to 24-hour operation. Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.