Emergency Call Taker — 24/7 Public Safety Impact

Regional 911 Intake Solutions; Fredonia (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Ongoing training

Job summary

Regional 911 Intake Solutions in Fredonia, AZ is seeking 911 Call Takers to join a critical public-safety team. You will handle emergency and nonemergency lines, verify locations, gather caller information, and enter data into dispatch software.

The role requires strong listening, precise typing, clear communication, and the ability to follow structured procedures. Training and background checks apply, with rotating shifts and potential overtime.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or dispatch is helpful but not required.
• Strong listening and typing skills with clear verbal communication and procedural accuracy.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s information.
• Ask focused questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions only after training.

Skills

Active listening

Typing

Verbal communication

Procedural accuracy

Education

High school diploma

Job description

Regional 911 Intake Solutions in Fredonia, AZ is seeking 911 Call Takers to join a critical public-safety team. You will handle emergency and nonemergency lines, verify locations, gather caller information, and enter data into dispatch software.

The role requires strong listening, precise typing, clear communication, and the ability to follow structured procedures. Training and background checks apply, with rotating shifts and potential overtime.