911 Call Taker - Emergency Communications Specialist

Public Safety Dispatch Network; Eure (NC); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Eure, NC seeks a 911 Call Taker to handle emergency calls, verify locations, and document details for dispatch coordination. Training will cover procedures, and candidates should be prepared for a 24-hour operation with rotating shifts.

Applicants typically need a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Some vacancies consider candidates without prior dispatch experience.

Qualifications

• High school diploma or equivalent.
• Customer service or call-centre experience is helpful.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Eure, NC seeks a 911 Call Taker to handle emergency calls, verify locations, and document details for dispatch coordination. Training will cover procedures, and candidates should be prepared for a 24-hour operation with rotating shifts.

Applicants typically need a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Some vacancies consider candidates without prior dispatch experience.