Emergency Communications Call Taker - 24/7 Public Safety

National Public Safety Careers; Supply (NC); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for opportunities in Supply, NC. Responsibilities include handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch.

Candidates should have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, certification, and background checks are required, with potential shift work and overtime.

Qualifications

• Strong listening comprehension is required.
• Accurate typing and clear verbal communication are essential.
• Ability to follow structured procedures and succeed in assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training and certification

Skills

Listening skills

Typing

Verbal communication

Education

High School Diploma

Job description

National Public Safety Careers seeks 911 Call Takers for opportunities in Supply, NC. Responsibilities include handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch.

Candidates should have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, certification, and background checks are required, with potential shift work and overtime.