Emergency Communications Specialist (911 Call Taker)

National Public Safety Careers; Fountain (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in Fountain, NC. The role involves taking emergency and nonemergency calls, verifying locations, and entering data into dispatch systems to coordinate rapid responses.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Some vacancies may require agency-specific training and certifications, with benefits available dependent on

Qualifications

• High school diploma or GED is required or equivalent.
• Strong listening comprehension and accurate typing abilities.
• Clear verbal communication and ability to follow structured procedures.
• Public safety or customer service experience is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or GED

Job description

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in Fountain, NC. The role involves taking emergency and nonemergency calls, verifying locations, and entering data into dispatch systems to coordinate rapid responses.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Some vacancies may require agency-specific training and certifications, with benefits available dependent on