Emergency Communications Specialist: 911 Call Taker

Regional 911 Intake Solutions; Warrenton (MO); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking skilled 911 Call Takers for positions in Warrenton, MO. Successful candidates will handle emergency and non-emergency lines, verify locations, and document details for dispatch.

You will work with vetted procedures, use dispatch software, and support responders with clear information. Applicants should have a high school diploma or GED, strong listening and typing abilities, and effective verbal communication.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Education

High School Diploma or GED

Job description

Regional 911 Intake Solutions is seeking skilled 911 Call Takers for positions in Warrenton, MO. Successful candidates will handle emergency and non-emergency lines, verify locations, and document details for dispatch.

You will work with vetted procedures, use dispatch software, and support responders with clear information. Applicants should have a high school diploma or GED, strong listening and typing abilities, and effective verbal communication.