911 Emergency Communications Specialist

Regional 911 Intake Solutions; Stewartsville (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers for Stewartsville, MO to handle emergency and non‑emergency calls. You will verify locations, collect caller information, and document details for dispatch and response teams. Training and certifications govern your early duties and growth in the role.

Candidates typically have strong listening skills, clear verbal communication, and a commitment to following structured procedures. Employment may involve flexible hours to cover 24/7 operations.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned non‑emergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call‑processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language‑access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks 911 Call Takers for Stewartsville, MO to handle emergency and non‑emergency calls. You will verify locations, collect caller information, and document details for dispatch and response teams. Training and certifications govern your early duties and growth in the role.

Candidates typically have strong listening skills, clear verbal communication, and a commitment to following structured procedures. Employment may involve flexible hours to cover 24/7 operations.