Emergency Call-Taker: Calm, Precise Response

Regional 911 Intake Solutions; Grant City (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Grant City, MO is seeking dedicated 911 Call Takers to handle emergency and non-emergency lines. You will verify locations, collect caller information, and document details in dispatch software.

Training ensures you can provide pre-arrival instructions as needed. Ideal candidates have a high school diploma and customer service experience; dispatch experience is not always required.

Qualifications

• High school diploma or equivalent.
• Customer service, telephone support, or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Grant City, MO is seeking dedicated 911 Call Takers to handle emergency and non-emergency lines. You will verify locations, collect caller information, and document details in dispatch software.

Training ensures you can provide pre-arrival instructions as needed. Ideal candidates have a high school diploma and customer service experience; dispatch experience is not always required.