911 Call Taker — First-Responder Communications

Regional 911 Intake Solutions; Kansas City (MO); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Missouri City, MO. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch teams.

You will work with dispatch software, demonstrate strong listening and verbal communication, and complete required training and certifications. The position emphasizes accuracy, privacy, and the ability to follow structured procedures in a fast-paced environment.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, typing, and verbal communication skills are essential.
• Ability to follow structured procedures and use dispatch systems.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency and nature of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Missouri City, MO. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch teams.

You will work with dispatch software, demonstrate strong listening and verbal communication, and complete required training and certifications. The position emphasizes accuracy, privacy, and the ability to follow structured procedures in a fast-paced environment.