Emergency Call Taker — 24/7 Shift Work

Regional 911 Intake Solutions; Hartville (MO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to join the Hartville, MO area team. You will handle incoming emergency lines, verify locations and callbacks, and follow structured questioning to assess urgency. Training will cover call-taking and dispatch procedures.

Candidates should have a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Some vacancies may require background checks and certification as part of the onboarding.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or public safety is helpful but not required.
• Strong listening, typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide caller instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Customer service

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to join the Hartville, MO area team. You will handle incoming emergency lines, verify locations and callbacks, and follow structured questioning to assess urgency. Training will cover call-taking and dispatch procedures.

Candidates should have a high school diploma, strong listening skills, accurate typing, and clear verbal communication. Some vacancies may require background checks and certification as part of the onboarding.