Emergency Communications Call Taker — Start a Critical Career

Regional 911 Intake Solutions; Grovespring (MO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Grovespring, MO seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document information for dispatch coordination.

Responsibilities include asking focused questions, entering data into systems, and guiding callers with authorized pre‑arrival instructions within training. Strong listening and typing skills are required, with teamwork and calm under pressure.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training scope.
• Use language-access and accessibility resources when needed.

Skills

Listening comprehension

Accurate typing

Verbal communication

Structured procedures

Education

High School Diploma or equivalent

Job description

Regional 911 Intake Solutions in Grovespring, MO seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document information for dispatch coordination.

Responsibilities include asking focused questions, entering data into systems, and guiding callers with authorized pre‑arrival instructions within training. Strong listening and typing skills are required, with teamwork and calm under pressure.