Emergency Communications Specialist — 911 Call Taker

National Public Safety Careers; Spade (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Spade, TX seeks an 911 Call Taker to handle emergency and nonemergency lines, confirm locations, and input data into dispatch software. The role requires calm communication, accurate data entry, and adherence to procedures to ensure timely responses.

Responsibilities include relaying information to dispatch, assisting callers, and following training to provide pre-arrival instructions while ensuring caller privacy and safety.

Qualifications

• High school diploma or recognized equivalent is typically required.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Follow structured procedures

Education

High School Diploma or Equivalent

Tools

Call processing software

Job description

National Public Safety Careers in Spade, TX seeks an 911 Call Taker to handle emergency and nonemergency lines, confirm locations, and input data into dispatch software. The role requires calm communication, accurate data entry, and adherence to procedures to ensure timely responses.

Responsibilities include relaying information to dispatch, assisting callers, and following training to provide pre-arrival instructions while ensuring caller privacy and safety.