911 Dispatch Call Taker - Emergency Communications

National Public Safety Careers; Texas; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continued training

Job summary

National Public Safety Careers is seeking a qualified 911 Call Taker to join the emergency communications team in Texas. You will answer incoming calls, confirm locations, gather essential details, and relay information to dispatchers in a high-stakes environment.

Successful candidates typically hold a high school diploma or equivalent, with strong listening, typing, and verbal communication skills, plus the ability to follow structured procedures and maintain caller privacy during stressful

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Experience in customer service or public safety can be helpful but not required.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller callback information.
• Identify nature and urgency using approved questions.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch promptly.
• Assist distressed callers with essential information.

Skills

Listening

Typing

Verbal communication

Follow procedures

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking a qualified 911 Call Taker to join the emergency communications team in Texas. You will answer incoming calls, confirm locations, gather essential details, and relay information to dispatchers in a high-stakes environment.

Successful candidates typically hold a high school diploma or equivalent, with strong listening, typing, and verbal communication skills, plus the ability to follow structured procedures and maintain caller privacy during stressful