Emergency Communications Specialist — 911 Call Taker (24/7)

Regional 911 Intake Solutions; Woodlawn (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Woodlawn, TX seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and follow structured procedures. Training and certifications are required, with assessments as determined by the agency.

Responsibilities include entering details into dispatch software, providing pre-arrival instructions within training, and maintaining caller privacy. The role may involve rotating shifts and overtime per staffing needs.

Qualifications

• Must have strong listening comprehension.
• Typing speed and accuracy are important.
• Clear verbal communication required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Woodlawn, TX seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and follow structured procedures. Training and certifications are required, with assessments as determined by the agency.

Responsibilities include entering details into dispatch software, providing pre-arrival instructions within training, and maintaining caller privacy. The role may involve rotating shifts and overtime per staffing needs.