Emergency Communications Specialist (911 Call Taker)

Regional 911 Intake Solutions; Covington (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions is seeking dedicated 911 call takers to handle emergency and nonemergency lines, verify locations and callback details, and document information in dispatch software. The role requires strong listening skills, accurate typing, and clear verbal communication, with training and certification provided.

Responsibilities include relaying information, following structured procedures, and supporting callers with essential instructions while ensuring privacy and accuracy in

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking dedicated 911 call takers to handle emergency and nonemergency lines, verify locations and callback details, and document information in dispatch software. The role requires strong listening skills, accurate typing, and clear verbal communication, with training and certification provided.

Responsibilities include relaying information, following structured procedures, and supporting callers with essential instructions while ensuring privacy and accuracy in