911 Emergency Communications Specialist

Public Safety Dispatch Network; Ailey (GA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Ongoing training

Job summary

Public Safety Dispatch Network is seeking a dedicated 911 Call Taker to handle emergency and non-emergency calls. You will confirm incident locations, collect caller details, and document information for dispatch coordination.

Ideal candidates have strong listening skills, precise typing, and clear verbal communication, with the ability to follow structured procedures and complete required training and certifications.

Qualifications

• Requires high school diploma or equivalent; customer service experience helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and assessments determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Procedural adherence

Education

High School Diploma or Equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking a dedicated 911 Call Taker to handle emergency and non-emergency calls. You will confirm incident locations, collect caller details, and document information for dispatch coordination.

Ideal candidates have strong listening skills, precise typing, and clear verbal communication, with the ability to follow structured procedures and complete required training and certifications.