Emergency Communications Specialist - 911 Call Taker

Public Safety Dispatch Network; Eminence (IN); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network seeks a detail-oriented 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document vital information for responders. Training will cover approved questions, software entry, and prompt information relay.

The role requires strong listening, accurate typing, and clear verbal communication, with potential rotating shifts and overtime depending on staffing needs.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or public safety helpful.
• Strong listening, typing, and clear verbal communication required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening skills

Typing speed

Verbal communication

Procedural compliance

Formation

High school diploma or equivalent

Outils

Call-processing software

Dispatch software

Description du poste

Public Safety Dispatch Network seeks a detail-oriented 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document vital information for responders. Training will cover approved questions, software entry, and prompt information relay.

The role requires strong listening, accurate typing, and clear verbal communication, with potential rotating shifts and overtime depending on staffing needs.